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info@larimarbuild.com.au

Robina, QLD, 4226

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info@larimarbuild.com.au

Privacy Policy

Last updated: 10 April 2026

This Privacy Policy describes how Larimar Building & Construction Pty Ltd ACN 166 850 380 (we, us or our), with its registered office at DMC Business Services, Unit 3, 12 Millaroo Drive, Helensvale Queensland 4212, manages Personal Information collected via the website located at https://www.larimarbuild.com.au/ (Website). We are committed to compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy applies to all individuals who access, use, or provide information through our Website or in connection with our building services.

  1. Applicability of Privacy Act

We are a building company operating in Queensland, Australia. This Privacy Policy applies to our organisation unless exempt under the Privacy Act 1988 (Cth). If we are not exempt and the Act applies, all terms and practices in this policy are binding. If you require confirmation whether we are covered by the Act, please contact us at the details provided below.

  1. Definitions

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not.
Sensitive Information has the meaning given in the Privacy Act 1988 (Cth), including information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or professional body, criminal record, health or biometric information, or sexual orientation or practices.

  1. Types of Information Collected

We collect Personal Information as required for the provision of services and operation of our Website, which may include but is not limited to:

  1. Name, address, email address, telephone number and other contact details;
  2. Information submitted via enquiry forms, quotation requests, or online correspondence;
  3. Details regarding your property or project for custom home builds, renovations, and extensions;
  4. Information supplied via comments or interactions on our blog or other platforms;
  5. Photographs, project descriptions, testimonials, and other content relating to completed works, where you have provided express, informed consent;
  6. Technical and usage information such as browser type, device type, IP address, cookie identifiers, and analytics data; and
  7. Information provided to us by third parties with your consent or as permitted or required by law.

Except where required for business functions or as required by law, we do not actively collect Sensitive Information. If Sensitive Information is collected, it will only be used for the specific purpose for which it was obtained, or as required by law, and with your express consent.

  1. Methods of Collection
    • Directly from you when you submit enquiries, quotation requests, register for newsletters or participate in surveys;
    • When you upload photographs, project descriptions or testimonials, with explicit opt-in consent (e.g., checkbox or signed release);
    • When you comment or submit content to our blog or social media platforms;
    • Through the use of cookies, analytics, and other tracking technologies;
    • From third parties (including referrals, subcontractors or suppliers) where permitted by law or with your consent.

We may also receive information indirectly, including from referrals, contractors, or publicly available sources. Where practicable, you will be notified of such collection in accordance with APP 5 via a collection notice.

  1. Cookies and Tracking Technologies
    • We use cookies and similar technologies to improve the functionality of our Website, tailor content, perform analytics, and enhance your experience. Cookies may include essential, functional and analytical cookies. Information collected through cookies is generally not personally identifiable. Cookie duration, purpose and types are available in our [insert link: Cookie Policy].
    • You have the option to disable cookies in your browser settings; however, this may affect Website functionality. For more detailed information and management of preferences, refer to our Cookie Policy.
  2. Purpose of Collection and Use

We collect, hold, use and disclose Personal Information for purposes including:

  1. Providing building and construction services, including custom home builds, renovations and extensions;
  2. Responding to enquiries and requests for quotations;
  3. Communicating regarding projects, appointments, and business developments;
  4. Publishing customer testimonials, photographs and project descriptions (with express and documented consent via contract or release);
  5. Administering, enhancing and securing our Website and services;
  6. Direct marketing, newsletters and promotional offers, subject to consent and compliance with relevant laws;
  7. Compliance with legislative, regulatory and contractual requirements;
  8. Investigating complaints, resolving disputes and enforcing Website and legal obligations.
  9. Retention and Destruction of Personal Information

Personal Information is retained only for as long as necessary to fulfil its purpose or as required by law. For client records and contractual data, we retain information for a minimum of seven years in accordance with legal and regulatory requirements. For cookies and technical data, retention periods vary as set out in our Cookie Policy.
When information is no longer required, we take reasonable steps to destroy it or de-identify it. If you require clarification on retention periods of specific information, please contact us.

  1. Disclosure of Personal Information

We may disclose Personal Information to:

  1. Our employees, contractors, subcontractors and related entities for service delivery;
  2. Service providers assisting with IT, marketing, analytics, Website maintenance and cloud storage;
  3. Regulatory authorities or bodies when required by law;
  4. Other third parties, with your express consent or as permitted by law.

Where you have provided photographs, project descriptions or testimonials, you grant us a licence to use, publish, modify and display such material in relation to our services, subject to your explicit consent and the terms of any written contract or release. You retain the right to withdraw consent at any time.

  1. Overseas Transfer and Cross-Border Disclosure

Your Personal Information will not be disclosed to recipients outside Australia unless:

  1. You have expressly requested or consented to the disclosure;
  2. It is required for service fulfilment (e.g., use of overseas IT/cloud providers or subcontractors);
  3. It is otherwise permitted or required by law.

Where Personal Information is disclosed overseas, we will take reasonable steps to ensure the recipient has protections substantially similar to Australia’s privacy laws (APP 8), including contractual safeguards. If impracticable due to the jurisdiction, we will inform you of the risks and, where required, seek your consent or disclaim liability for mishandling in that jurisdiction.

For current information on overseas recipients and countries involved, please contact us at the details below.

  1. Direct Marketing

You consent to receiving direct marketing communications from us (including newsletters and promotional offers), subject to APP 7 and the Spam Act 2003 (Cth). All direct marketing communications will offer a simple opt-out mechanism, such as an unsubscribe link or contact option. You may withdraw consent at any time.
We do not use Sensitive Information for direct marketing without your express consent. If you require exclusion from marketing lists or further information about our marketing practices, please contact us.

  1. Access to, Correction and Withdrawal of Personal Information

You may request access to or correction of your Personal Information held by us, subject to certain legal exceptions. Requests should be submitted in writing to our Privacy Officer using the contact details provided below.
Where permitted, we will respond to your request within a reasonable timeframe. If access or correction is refused, we will provide written reasons and information on the complaint procedure.
You may withdraw consent for the use and publication of your photographs or project information at any time by contacting us in writing. We will take reasonable steps to remove or modify such information upon request.

  1. Blog and User Contributions

Our Website features a blog for articles, industry updates and (in occasions) user engagement. Blog content is for informational purposes only and does not constitute professional advice.

When you submit comments or content to the blog, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable licence to use, reproduce, adapt, publish, translate, create derivative works and display such content. You warrant that submitted content does not infringe any third-party rights or contain unlawful material.
We reserve the right to moderate, edit or remove user-submitted content at our discretion, without notice.

  1. Projects Page and Consent for Photographs

We publish photographs and descriptions of completed projects on our Website with the voluntary, informed consent of our customers. Consent is documented either via signed project agreements, release forms, or explicit opt-in mechanisms (e.g., checkboxes on submission forms).
If you are a customer and wish to withdraw consent to the use of your photographs or project information, please contact us in writing. We will take reasonable steps to remove or modify such material as promptly as practicable.

  1. Security Measures

We implement reasonable administrative, technical and physical safeguards to protect Personal Information against unauthorised access, misuse, modification, disclosure or loss. If a data breach occurs, we will respond in accordance with our Data Breach Response Plan and notify affected individuals as required by law.

  1. Complaints and Resolution

If you believe your privacy rights have been breached or wish to make a complaint about our information handling practices, please contact our Privacy Officer in writing. We will acknowledge and investigate your complaint, and may seek further details from you. If your complaint is justified, we will take appropriate steps to resolve it.
If you are unsatisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

  1. Changes to this Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Updates will be published on our Website and take effect immediately upon posting. You should review this policy periodically to ensure you remain informed.

  1. Contact Details

For all privacy-related queries, requests for access or correction, complaints, or further information, please contact:
Privacy Officer: Chad Russell-Jones
Email: info@larimarbuild.com.au
Postal Address: 11/76 Township Dr, Burleigh Heads QLD 4220
Telephone: 0421 228 211

  1. Jurisdiction

This Privacy Policy is governed by the laws of Queensland, Australia. Any disputes arising under or in connection with this policy are subject to the exclusive jurisdiction of the courts of Queensland.

 

Dated: 10 April 2025